Thank you for shopping at myprintsshop.online. We strive to ensure your satisfaction with every purchase. Please read our refund policy carefully to understand your rights and our procedures.

1. Returns Eligibility

• Products must be returned within 14 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Customized or special-order products are not eligible for refunds unless defective.
• Proof of purchase (order number or receipt) is required for all returns.

2. How to Initiate a Return

To start a return, please contact our customer service at support@myprintsshop.online with your order details and reason for return. We will provide instructions on how to send back the item.

3. Refund Process

• Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@myprintsshop.online. We will arrange a replacement or full refund at no extra cost to you.

5. Exchanges

We currently do not offer direct exchanges. Please return the unwanted product for a refund and place a new order for the desired item.

6. Non-Returnable Items

• Used or opened ink cartridges (unless defective)
• Gift cards
• Products marked as final sale or clearance